Getting Started
Understanding what Rochon IT offers and how to get started
Rochon IT provides mobile IT, repair, technical support, upgrades, and one-on-one technology training throughout Airdrie and the Greater Calgary area, including Cochrane and Okotoks. Services include:
- Game console and controller repair
- Smartphone and tablet repair
- Windows PC and laptop repair
- Apple device repair, including MacBook, iPhone, and iPad
- Smart home and networking support
- Advanced board-level micro-soldering diagnostics
If it runs on electrons, I can probably fix it, support it, or help you learn how to use it better.
Yes.
Rochon IT is a mobile-first service providing hardware repair pickup and delivery, on-site technical support, and personalized technology training.
Mobile services are available throughout Airdrie and the Greater Calgary area.
If you’re slightly outside the usual service area, feel free to reach out. In many cases, we can still accommodate, depending on scheduling and distance.
Rochon IT uses a diagnostic-first approach.
Instead of replacing parts blindly, services focus on identifying the root cause of the issue. Board-level micro-soldering repair is available when appropriate, allowing for deeper repair options beyond standard modular replacement.
Service is also mobile-first, meaning repair, support, and training are delivered directly to you through pickup and delivery, on-site visits, or remote sessions.
Clients receive clear explanations and practical recommendations without pressure.
Yes.
Technology shouldn’t feel confusing or intimidating. Every service includes clear explanations of what’s happening, what your options are, and what the expected outcome will be.
You stay in control of the process. No work moves forward without your approval, and you’ll always understand what’s being recommended and why before any decisions are made.
Yes. Appointments are scheduled in advance, communication is clear throughout the process, and all services are backed by warranty. Many clients prefer mobile service because it saves travel time and provides direct one-on-one support.
Yes. Rochon IT supports both individuals and small businesses throughout Airdrie and the Greater Calgary area, including Cochrane and Okotoks. with:
- Troubleshooting and repair
- Ongoing IT support
- Technology training
- System optimization and upgrades
Flexible service options are available without mandatory long-term contracts.
Yes.
Ongoing IT support is available for individuals and small businesses who want consistent help managing, maintaining, or improving their technology over time.
This can include:
- Regular troubleshooting and support
- System optimization and maintenance
- Technology planning and upgrades
- Ongoing training or workflow improvement
If you’re interested in ongoing support, start by booking a consultation so we can understand your needs and design an approach that fits your workflow and budget.
Appointments can be scheduled directly through the online booking system.
Available booking options include:
- Hardware repair pickup
- Remote or on-site technical support sessions
- Remote or on-site One-on-one and group technology training
If you’re planning ongoing support or a structured multi-session training program, start by booking a consultation so we can map out the best approach together.
If you're having any trouble, check out 👉 this video guide on booking with Jane.
Yes.
If you prefer using an app, Jane offers a mobile app that allows you to:
- View upcoming appointments
- Receive reminders
- Reschedule or manage bookings easily
Using the app is completely optional. You can also book and manage everything directly through your web browser.
Download the Jane app:
👉 Download for iPhone 👉 Download for Android
If you’d like help getting started, you can also follow this guide:
How Service Works
What to expect from booking through delivery and beyond
Rochon IT provides mobile IT repair, on-site technical support, and technology training throughout Airdrie and the Greater Calgary area, including Cochrane and Okotoks.
Hardware repairs within the local service area include pickup and delivery.
If you are slightly outside these areas, feel free to reach out. In many cases, accommodations can be made depending on scheduling and distance.
For customers outside the local service area, many hardware repairs are also available through mail-in service. Please contact Rochon IT before shipping your device so we can confirm eligibility and provide instructions.
Mobile-first means People First IT, delivered to your door. Services include:
- Hardware repair, pickup and delivery
- On-site computer troubleshooting
- Personalized technology training
- Small business IT assistance
Mobile service reduces downtime and makes IT support more convenient.
Appointment times are considered a requested time window rather than a guaranteed arrival time. Because Rochon IT is a mobile-first service, routing and scheduling logistics can occasionally require small timing adjustments.
If timing needs to shift, or if I’m running ahead of schedule, I’ll reach out directly to coordinate.
Yes.
Many troubleshooting, configuration, and software-related issues can be handled remotely through secure screen-sharing sessions.
Remote support is often the fastest option for:
- Email and account issues
- Software troubleshooting
- System optimization
- Set up and configuration assistance
- Small business support
If the issue turns out to require hardware repair, we can transition to pickup or mail-in service as needed.
Yes.
If you are outside the local service area or prefer not to schedule pickup, mail-in repair is available for many hardware services, including controller repair and board-level diagnostics.
Contact Rochon IT before shipping your device so we can confirm eligibility, provide instructions, and ensure proper packaging.
Return shipping costs and timelines will be discussed before proceeding.
Rochon IT is a mobile-first business and does not operate a traditional storefront.
Hardware repairs include pickup and delivery within the service area. Technical support and training can be provided on-site at your home or business, or remotely when appropriate.
If a dedicated space is needed for training, arrangements can be made in Airdrie or Calgary, depending on availability. Reach out, and we can discuss what works best for your situation.
If possible, please back up any important data before pickup. If your device isn’t working well enough to complete a backup, that’s completely okay. We can talk through the risks and possible recovery options together during your pickup appointment.
Include any accessories required for the device to function properly, such as proprietary charging cables, remotes, or controllers. If your device uses a standard connection like USB-C for power, you don’t need to include the charger.
You’ll also be asked to complete a hardware information form. Filling this out as completely as possible helps make the process smoother and faster, and reduces the need to review missing details during pickup.
After pickup, the device is carefully evaluated to understand exactly what’s going on. Once diagnostics are complete, you’ll receive a clear written estimate outlining the recommended work, your options, and confirmed pricing.
No repair work moves forward until you’ve reviewed and approved the estimate.
Once approved, the repair is completed, fully tested, and returned to you during delivery. If anything unexpected comes up along the way, you’ll always be contacted before any additional work is done.
Repair time depends on the device, the complexity of the issue, and parts availability.
Many common repairs are completed within a few days once parts arrive. Because Rochon IT is mobile-first, pickup and delivery are coordinated to help minimize downtime.
If you’re working against a deadline, let me know. Expedited options may be available depending on the repair type and scheduling.
Yes, when possible.
Expedited service depends on part availability, repair complexity, and current scheduling. If faster turnaround is available, options will be outlined clearly before proceeding so you can decide what works best for you.
An additional rush fee may apply depending on the level of prioritization required. If you’re working with a specific timeline or situation, feel free to reach out, and we can discuss what’s possible.
Pricing & Expectations
How pricing works, how approvals happen, and what to expect
Because services begin with proper diagnostics and targeted repair, many jobs end up being comparable to or lower than traditional retail repair shops while still including mobile convenience and advanced expertise.
In some cases, component-level or board-level repair can open additional options that may not be available through shops that only replace complete assemblies or major parts.
The goal is not to be the cheapest or the most expensive, but to provide the right solution at a fair price.
In some cases, yes.
A $40 diagnostic fee may apply, depending on the device and the complexity of the issue. This is always discussed in advance before moving forward.
If you choose to proceed with the recommended repair, the diagnostic fee is fully credited toward the work.
No. Pricing is discussed and approved in advance, so there are no surprises. If anything unexpected comes up during repair, you’ll always be contacted first and given clear options before deciding how to proceed.
Protecting your data is important.
Repairs are performed carefully to preserve existing data whenever possible. However, because hardware service can involve inherent risk, backing up your data beforehand is strongly recommended.
If a backup isn’t possible due to device malfunction, risks and recovery options will be discussed with you before any work proceeds.
Payment is completed at delivery once the repair or service is finished.
You can pay using cash, Interac debit, or any major credit card, including Visa, Mastercard, and American Express. E-transfer is also available upon request.
All pricing is confirmed and approved in advance, so there are no surprises at checkout.
A secure mobile payment terminal is used to process card payments at your door for quick and convenient payment. Card-on-file payments are not available for in-person support or local repairs.
For Mail-in repairs and remote support, all major credit cards are accepted through our card-on-file online payment processing system. E-transfer is also available upon request.
Repair Questions & Technical Explanations
Understanding common repair topics, upgrade options, and how different repair methods work
Yes.
Advanced board-level micro-soldering allows for component-level diagnostics and targeted repair beyond simple part replacement. In some cases, this approach can open repair options that aren’t available through shops that only replace complete assemblies.
Board-level repair involves diagnosing and replacing individual electronic components on the device’s main board rather than swapping an entire board or assembly.
It’s used when a specific chip, circuit, or power component has failed and targeted repair is possible. For example, this might include replacing a charging IC on a Nintendo Switch, repairing damaged power circuits, or addressing failed HDMI components on game consoles.
This approach can sometimes preserve original parts and open repair options that may not be available through full assembly replacement.
Not every issue has a single obvious cause. Proper diagnostics identify the root problem before parts are replaced.
This approach avoids unnecessary part replacement and ensures the repair addresses the actual failure rather than a symptom.
Stick drift is caused by the type of joystick modules used in most controllers, called carbon film potentiometers.
These rely on physical contact inside the stick module. Over time, normal use causes internal wear, which changes the electrical resistance and results in unintended movement even when the stick isn’t being touched.
To eliminate wear-based drift, Tunnelling Magneto Resistance (TMR) modules use magnetic sensing instead of physical contact.
Traditional controller joysticks use carbon film potentiometers that rely on physical contact. Over time, normal use causes internal wear, which changes resistance and leads to stick drift.
Tunnelling Magneto Resistance (TMR) joystick modules use magnetic sensing instead of physical contact. Because there’s no physical wear inside the sensor, wear-based drift is eliminated while also improving accuracy and consistency. These sensors also use less power than traditional modules, although the main benefit is long-term reliability.
Traditional joystick modules rely on physical contact and are subject to wear over time.
Hall-effect sensors reduce mechanical wear by using magnetic sensing, but performance can vary depending on sensor design and implementation.
TMR (Tunnelling Magneto Resistance) modules also use magnetic sensing but offer improved signal precision and stability. Because there is no internal friction-based wear, wear-based drift is eliminated. TMR sensors are also more power efficient than traditional Hall-effect designs, while providing consistent long-term reliability.
Some components require calibration after installation to function properly.
Examples include controller joystick calibration, fingerprint sensor pairing, display tone calibration, or system-level adjustments. Proper calibration ensures the device operates as intended after repair.
Replacement parts can vary in quality depending on the manufacturer and type. When possible, high-quality components that meet or exceed original performance are selected.
Options are discussed when multiple part grades are available, so you can choose what best fits your needs.
Some repair shops focus on modular replacement because it requires less specialized equipment and training.
Component-level repair requires advanced diagnostic tools, micro-soldering skills, and experience working directly on circuit boards.
Depending on the issue, modular replacement may be appropriate, but in other cases, targeted component repair can open additional options while reducing cost.
